Refund Policy

Refund, Return & Cancellation Policy

Last updated: August 2026

At Mirayaa, every fragrance is carefully crafted to deliver a memorable scent experience. Since perfumes are highly personal products and fragrance preferences vary from person to person, we encourage customers to review the product description, notes, and inspiration details before placing an order.

By purchasing from Mirayaa, you agree to the following Refund, Return, and Cancellation Policy.

1. No Returns & No Refunds

Due to the personal and consumable nature of perfumes, all purchases made on Mirayaa are final.

Once an order has been delivered, we do not offer returns, exchanges, replacements, or refunds for reasons including, but not limited to:

Change of mind
Personal fragrance preference
Dislike of the scent
Difference in expectations
Projection or longevity preferences
Incorrect product selection by the customer

As fragrance perception is subjective and varies from individual to individual, returns cannot be accepted after delivery.

2. Order Cancellation

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has been packed, dispatched, or handed over to our logistics partner, it cannot be cancelled.

To request a cancellation, please contact our customer support team as soon as possible.

Email: team.mirayaa@gmail.com

3. Damaged, Defective or Incorrect Products

Although every order is carefully inspected before dispatch, if you receive:

A damaged product
A leaking bottle
An incorrect item
A product that was damaged during transit

please contact us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, kindly provide:

Your order number
Clear photographs of the product
Images of the outer packaging
An unboxing video recorded from the moment the package is opened

Mirayaa reserves the right to review each case individually and determine the appropriate resolution, including a replacement where applicable.

4. Missing or Incomplete Orders

If your package arrives with missing items, please notify us within 48 hours of delivery along with photographs and an unboxing video.

Requests submitted after this period may not be eligible for review.

5. Refused Deliveries

If a customer refuses delivery after the order has been shipped, shipping and handling charges may be deducted from any applicable refund or store credit issued at Mirayaa's discretion

6. Fragrance Expectations

Mirayaa fragrances are inspired by internationally recognized perfumes; however, fragrance performance can vary depending on several factors, including:

Skin chemistry
Weather and humidity
Storage conditions
Application method
Individual scent perception

Differences in personal preference, projection, or longevity do not qualify for a return or refund.

7. AI-Generated Images & Product Representation

Some images displayed on our website may be AI-generated or digitally enhanced for illustrative purposes.

The actual bottle, packaging, or product appearance may differ from the images shown. Such differences do not qualify for a return, exchange, or refund.