Shipping Policy

Last updated: August 2026

At Mirayaa, we are committed to delivering your fragrances safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

Mirayaa currently ships across India only.

We do not offer international shipping at this time.

Deliveries are subject to the availability and serviceability of our courier partners in your location. If your PIN code is not serviceable, our team will contact you regarding your order.

2. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During festive seasons, promotional campaigns, or periods of high demand, processing times may be slightly longer.

3. Estimated Delivery Time

Once dispatched, orders are generally delivered within:

Metro cities: 2–5 business days
Tier-2 and Tier-3 cities: 3–7 business days
Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on:

Courier availability
Weather conditions
Local restrictions
Natural disasters or unforeseen circumstances

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Mirayaa may offer free shipping promotions from time to time. Such offers are subject to change without prior notice.

5. Order Tracking

Once your order has been shipped, you will receive:

An order confirmation email or SMS
A tracking number
Courier partner details

You can use the tracking information to monitor the status of your shipment.

Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Attempts

Our courier partners will usually make multiple delivery attempts before returning the package.

If delivery fails because:

The address provided is incorrect or incomplete
The recipient is unavailable
The shipment is refused

the order may be returned to us.

Additional shipping charges may apply for re-dispatching the package.

7. Address Accuracy

Customers are responsible for providing accurate shipping information, including:

Full name
Mobile number
Complete address
Landmark (if applicable)
PIN code

Mirayaa shall not be responsible for delays or failed deliveries caused by incorrect shipping details.

8. Delays Beyond Our Control

While we strive to deliver every order on time, certain circumstances may cause delays, including:

Extreme weather conditions
Government restrictions
Transportation disruptions
Public holidays
Operational issues with courier partners

Mirayaa shall not be held liable for delays arising from such events.

9. Damaged Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please:

Refuse delivery, if possible; or
Record an unboxing video immediately upon opening the package
Contact our support team within 48 hours of delivery

Please include:

Your order number
Photographs of the package and product
A complete unboxing video

Claims made after 48 hours may not be eligible for review.

10. International Shipping

At present, Mirayaa ships only within India.

We do not offer international shipping or delivery outside India. International shipping options may be introduced in the future.

11. Lost Shipments

If your order is marked as delivered but you have not received it, please contact us within 48 hours.

Mirayaa will coordinate with the courier partner to investigate the issue. Resolution timelines may vary depending on the courier's investigation process.